Customer service is a very important side of business. While it has always been essential, now with the ability to spread information through social media, a single bad interaction between a customer and restaurant can cost you money. That is exactly why it is important to improve your customer service. From the restaurant POS to how you interact directly with customers, here are eight recommendations to improve customer service.
1. First Impressions
You only have one opportunity to give a first impression. If a customer isn't satisfied with their first interaction, they are less likely to return.
2. Treat Customers With Respect
You need to treat customers how you would want to be treated. If you don't, they probably won't come back.
3. Offer Service (Before Being Asked)
Offer assistance and ask customers if they need service before they come to you. If they are coming to you, it means they've probably been waiting longer than they'd like.
4. Own Your Mistakes
Mistakes happen. Even the best restaurants in the world experience mistakes. Accept it and own up to the mistakes. Your restaurants patrons will respect you for it.
5. Extra Mile
When you are willing to go the extra mile for a customer, they are more likely to return. This can be anything from focusing on removing items from a dish they might be allergic to all the way to working with patrons to sit a large group at the last minute.
6. Talk to Your Guests...And Your Employees
Get an understanding of how your restaurant is doing, both from your guests and your employees.
7. Establish a Customer Service System
You want all employees to be on the same page when it comes to customer service. So establish a set customer service system to keep everyone informed and on the same page.
Communication is important with just about everything you do in business. This is even true with your customers within a restaurant. Talk to them and interact with them inside of the restaurant.
You need to do what you can in order to improve customer service. There are many ways to do this, but here are eight to start out with. By improving customer service from the restaurant POS to direct interactions, you'll see an increase in return customers while boosting the restaurant's bottom line.